CANCELLATION POLICY  

At Titanthreads, managed by Onniglane Digital Passage Solutions Private Limited, we are dedicated to making your shopping experience convenient and satisfying. In this document,  “we,” “us,” or “our” refers to Onniglane Digital Passage Solutions Private Limited, while  “you,” “your,” or “user” refers to our valued customers. We understand that sometimes plans change, and you may wish to cancel an order. The following policy will guide you through the process:  

Cancelling Orders Before Shipment  

You may cancel your order within 24 hours of placing it or prior to shipment, whichever comes first.  

To request a cancellation, please get in touch with our customer support team via email.  

If your order qualifies for cancellation, a full refund will be issued to your original payment method within 5–7 business days.  

Orders That Have Already Shipped  

Cancellation is unavailable once the order has been sent out. However, you can initiate a return after delivery according to our Return & Refund Policy.  

Modifying Orders  

Currently, we do not allow changes to items or delivery addresses once an order is placed. If modifications are needed, you will need to cancel the existing order (if eligible) and place a new one.  

Contact for Cancellation  

For any cancellation requests, please contact our support team at: onniglanedigitalpassagepvtltd@gmail.com.